Customer service is king. I believe how you treat your customers is the cornerstone of your business. Customers will forgive many mistakes if they feel you are doing everything you can to help them. I learned this lesson when I was the CEO of Milky Day. Despite faulty goods and delayed deliveries from time to time, our Google Reviews rating was 5 out of 5, and 9 out of every 10 of our customers would recommend Milky Day to their friends.
Epracer was born out of Milky Day, and uses the same principles that helped Milky Day provide its customers with outstanding customer service. And now, we are here to help you deliver exceptional customer service.
Mission and Values
We believe that every high-quality product deserves a happy customer.
Also, we believe that we can serve our customers in the best way possible only if we uphold honesty, diligence, kindness and flexibility as our core values.
Epracer.com is a project of East West Industries s.r.o., a company based in Prague, Czech Republic.
Kyrylo Bezrukov is the founder and executive director of the company, who moved from Ukraine to Prague with his family in 2015.
All the people working in the company are located worldwide and work remotely.
We hope this information has given you a better understanding of who we are and what we do.
So, if you feel overwhelmed by your current tasks and are in search of someone reliable who can take care of your customers’ happiness, you’ve come to the right place. Book a call with us to find out if we are the right fit for you.